Responsive, senior support, not a ticket black hole.
Support & AMC
A partner that stays, long after go live.
Ongoing support, maintenance, and enhancements that keep Odoo running and growing with you, on-site once or twice a week.
Overview
Go live is the start, not the finish. Systems need care, teams have questions, and businesses keep changing. Our support and annual maintenance plans give you a reliable team to call, steady upkeep, and a clear path for improvements as you grow, closing the gap we flagged in 10 ERP implementation mistakes that sink projects as the most common reason projects quietly decay after go-live.
Knova's flagship is executive, on-site support: a senior Odoo expert at your office in Dubai, Abu Dhabi, or Sharjah, once or twice a week as your dedicated, vendor-neutral advisor. Already working with another implementation partner? Even better. We sit on your side of the table, review how the rollout is really going, decide what to build next, and protect your investment. We support your team in English, Arabic, and Urdu.
What we deliver
Annual maintenance contracts (AMC) with defined response times.
On-site executive support, once or twice a week, in person.
Bug fixes, updates, and performance tuning.
Enhancements and new module rollouts as your needs change.
Independent oversight of your implementation and other partners.
User support, guidance, health checks, and proactive monitoring.
Why Knova
A partner who already knows your system, because we likely built it or reviewed it.
Vendor-neutral: we work with you even if another partner did the implementation.
Frequently asked questions
How does Odoo AMC pricing work?
AMC contracts are priced against scope rather than a flat fee: the size of your Odoo setup, your required response times, and how much on-site time you want each month. That contract covers bug fixes, updates, and performance tuning. We quote after understanding your system and support needs, rather than selling a generic tier that covers more, or less, than you actually require.
Can you support an Odoo system another partner implemented?
Yes, and it is one of our most common engagements. Our support and AMC service is vendor-neutral: we review how the original rollout is really performing, provide on-site executive support, and decide what to build or fix next, sitting on your side of the table regardless of who built the system originally or whether they are still involved.
What does your on-site executive support actually involve?
A senior Odoo consultant visits your office once or twice a week as your dedicated, vendor-neutral advisor, reviewing how the system is performing and answering your team's questions in person. It is not a ticket queue disappearing into email; it is a standing relationship with someone senior who already knows your business and your system.
Ready to build Odoo around your business?
Book a discovery call and talk to someone who has done this before.
See it working first
Pay when satisfied
On time, or it's free